Please read this Terms and Conditions carefully. Your submission of the online membership application form constitutes your agreement to this Terms and Conditions.
All online membership applications submitted through this Web site are subject to the Terms and Conditions outlined below. These Terms and Conditions may change from time to time without prior notice, at our discretion.
This Web site is owned and managed by Jeanius (Singapore) – The Official Fan Club of Jeanette Aw (the “Club”,“we,” “us”).
Jeanius (Singapore) may correct errors or inaccuracies and change or update information on this Web site at any time without notice, including in respect of prices. All prices listed on this Web site are in Singapore dollars and all charges (except transactions via Alipay) will be processed in Singapore dollars.
Jeanius (Singapore) reserves the right to accept or reject any or all membership applications and is under no obligation to disclose the reason(s) for the Club’s decision.
1.1 Jeanius (Singapore) is the only recognized Jeanette Aw Fan Club in Singapore. We work closely with all Jeanette Aw’s local and overseas fans and Jeanette Aw’s management company, Artiste Networks.
2.1 Membership applications are open to all residents of Singapore and fans situated overseas of all ages.
2.2 Applicants under the age of 18 as at registration date will need parental / guardian consent.
2.3 By submitting the online application form to apply for membership with Jeanius (Singapore), you declare that all information provided are true and correct.
2.4 All payments are NON-REFUNDABLE in any situation, even if you wish to terminate your membership with Jeanius (Singapore).
2.5 Members are not allowed to bring friends (non-members) to any private events.
2.6 All members are required to wear the Jeanius Club T-shirt (“product(s)”,”item(s)”) whenever there are any Club events.
2.7 Official members are entitled to the following member’s benefits.
• Access to exclusive gatherings with Jeanette Aw
• Priorities to all ticketing events and/or shows (Subject to availability)
• Access to Jeanius’ portal with exclusive content
• Receive first-hand news and updates
• Weekly newsletter
• Discounts in SimplyJeanette Online Store, when applicable
• Access to Fan Club-only merchandise and contest
3 Rules of Conduct
3.1 In joining Jeanius (Singapore), you agree to obey the law, respect the rights of others and avoid objectionable, defamatory or disruptive behavior. In addition, you will comply with the following “Rules of Conduct” as updated from time to time by us. You must not:
• Use Jeanius (Singapore) and its properties for any fraudulent or unlawful purpose.
• Endanger the welfare, safety, harmony or good reputation of the Club or its members.
• Make and/or display (a) threatening, harassing, degrading, hateful or intimidating; (b) defamatory; (c) fraudulent or tortious; (d) obscene, indecent, pornographic or otherwise objectionable speeches and actions.
• Impersonate any person or entity, including Jeanette Aw and her management, Artiste Netowrks; falsely state or otherwise misrepresent your affiliation with any person or entity; or express or imply that we endorse any statement or posting you make.
• Reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes, any portion of the properties of Jeanius (Singapore).
4 Application for New Members
4.1 To be a member of Jeanius (Singapore), you are required to complete the membership application form and purchase a Jeanius Club T-shirt at $30.00 SGD.
4.2 The Jeanius Club T-shirt is designed by Jeanette Aw.
4.3 All membership are valid for ONE year only.
4.4 Item(s) not collected within ONE year from the date of membership approval will be deemed as abandoned and forfeited. Strictly no refund.
5 Application for Current Members
5.1 All members may opt to renew their membership annually, with a compulsory purchase of a yearly Jeanius card (“product(s)”,”item(s)”) at $10.00 SGD.
5.2 A new card, which is specially designed by Jeanette Aw, will be released each year.
5.3 All members will be given ONE month to renew their membership upon receiving an e-mail notification from the Jeanius Committee Team. If the member opts to renew after the given deadline, there will an incurred cost as shown in the table below.
More than 1 month
More than 6 months
More than 12 months
6 Payment Method
There are 3 ways to make payment to Jeanius (Singapore):
(Note: Applicants are to pay for all additional charges incurred, such as bank and postage charges.)
6.1 By Credit/Debit Card:
Payment is accepted via PayPal and is subject to processing fee.
6.2 Through Electronic Funds Transfer:
Only applicable to applicants residing in Singapore. Keep the original receipt for verification purposes.
6.3 Via Alipay:
Only applicable to applicants residing in China.
7 Shipping Policy
7.1 Jeanius (Singapore) will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, Jeanius (Singapore) will not be responsible for any delays in delivery which are beyond its control. If items are not available or there is a delay in delivery, we will notify you within 3 business days.
7.2 All items will be shipped via Singapore Post/Speedpost. Once payment has been received and your membership application has been approved, your parcel will be shipped. Please allow 3-5 business days for shipping addresses in Singapore, and 7-14 business days for shipping addresses outside Singapore. Shipping time may vary depending on your location. For more detailed shipping information, please visit our “Shipping Policy” page.
8 Returns and Exchanges
8.1 We stand behind the quality of our products. All items are thoroughly checked and inspected before dispatch, but in the event you receive an incorrectly shipped item, please follow the Returns and Exchanges section below.
8.2 We regret to inform you that no refunds will be given. All return/exchange requests need to be made in writing to email@example.com within 7 days of receipt following the Return/Exchange Instructions below.
8.3 We do not accept returns/exchanges on any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error, e.g., the item is damaged in the course of shipping.
8.4 Jeanius (Singapore) will not process refunds/exchanges for incorrect purchase or change of mind.
In the event of an incorrect shipment, we will need the following information before processing a return/exchange:
Your mailing address
Your phone number
Which item was incorrectly shipped
Photo(s) of the parcel and item
9 Taxes (Applicable to international applicants only)
9.1 If you opt for delivery to a shipping address outside Singapore, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.
10 Termination of Membership
10.1 This Terms and Conditions is effective until terminated. We may, at any time and for any reason, terminate your Jeanius membership.
10.2 The Jeanius Committee Team will seek to resolve any matters of concern wherever appropriate. However, if any Jeanius member whose conduct the Jeanius Committee Team considers improper, offensive or likely to endanger the welfare, safety, harmony or good reputation of the Club or its members, may be reprimanded, suspended or expelled from the Club by the Committee Team. The Jeanius Committee Team will be the sole judge of what constitutes improper conduct or conduct likely to endanger the health, safety, welfare, harmony or good reputation of the Club or its members.
11 Privacy Statement
11.2 Jeanius (Singapore) acknowledges that providing personal information is an act of trust and the Jeanius Committee Team takes that seriously. At Jeanius (Singapore), we are determined to keep all members’ personal information safe, secure, and private. This statement is provided to demonstrate the Club’s commitment to protecting our members’ privacy.
11.3 All members’ names or any personal information will not be revealed to any third party, unless with that member’s permission.
11.4 Any information we collect on this Web site will be used to service your requests and to improve our Web site.
12.1 Jeanius (Singapore) will not be held liable for any injuries / accidents / deaths / property loss or damage involving any of our members. Jeanius (Singapore) reserves the right to refuse participation to anyone for any unrevealed reasons.
12.2 Jeanius (Singapore) shall not be liable for any printing errors or for any loss or damage (including but not limited to, indirect, special, incidental, or consequential damages) caused directly, or indirectly by the items listed on any receipt.
12.3 Jeanette Aw and her management company, Artiste Networks are not monetarily involved in all operations of Jeanius (Singapore), and shall not be accounted for all monetary matters associated with this Web site.
If you have any questions regarding the meaning or application of this Agreement, please direct the questions to firstname.lastname@example.org.