Q. What are the features of Jeanette Aw Official Fan Club?
• Access to exclusive gatherings with Jeanette Aw
• Priorities to all ticketing events and/or shows (Subject to availability)
• Access to Jeanius’ portal with exclusive content
• Receive first-hand news and updates
• Weekly newsletter
• Discounts in SimplyJeanette Online Store, when applicable
• Special Fan Club-only merchandises and contests
Q. How much does it cost to join the Fan Club?
• To be a Jeanius member, you are required to submit the online membership application form and purchase a Jeanius Club T-shirt at $30.00 SGD.
Q. I am not living in Singapore. Can I join the Fan Club and purchase the Club T-shirt?
• Yes, of course! International members welcome. Find out more!
Q. I am under 18 years old. Do I need parental / guardian consent?
• Yes. Applicants below the age of 18 as at registration date are required to seek parental / guardian consent and submit the relevant form during online registration. Failing which, the Jeanius Committee Team reserves the right to reject application of any applicant. Find out more!
Q. What are the steps to join the Fan Club or renew my membership?
• Submit the online membership application form.
• Make payment for your Jeanius Club T-shirt or annual Jeanius card. Submit the parental consent form if required.
• You will receive a welcome email as soon as your application is approved. It may take 2-4 business days to verify your payment, and up to 1-2 weeks to process your membership application.
Q. What forms of payment do you accept?
• We accept PayPal, Visa, MasterCard, Inter-Bank Fund Transfer*, and Alipay*. We are not accepting cash, cheques or money orders at this time.
*Inter-Bank Fund Transfer is only applicable to customers residing in Singapore, and Alipay is only applicable to customers residing in China.
Q. What currencies do you accept?
• Our Web site supports Singapore dollars for transactions made via Inter-Bank Fund Transfer and PayPal. We accept China Yuan Renminbi for payments via Alipay.
Q. How will the transaction show on my credit card statement?
• The transaction will appear on your bill as “PayPal *JEANIUS”.
Q. I never received any email after submitting my application. Why?
• Please check your spam box or junk mail folder — that may be the cause. You may have entered an incorrect email address at checkout.
Q. Am I an official member immediately after I submit the online application?
• No. Kindly note that the first automated email (Subject: Jeanius Membership Application: XXXX) is an acknowledgement email for your submission of online application. It does not represent that your membership application has been approved. It may take 2-4 business days to verify your payment, and up to 1-2 weeks to process your membership application. You will receive a welcome email as soon as your application is approved.
Q. My Jeanius Club T-shirt/Card has not arrived. What should I do?
• Please allow 3-5 business days for a shipping address in Singapore, and 7-14 business days for a shipping address outside Singapore. Shipping time may vary depending on your location. Please navigate to the “Shipping Policy” page for more information.
Q. Is there any sales tax involved?
• If you opt for delivery to a shipping address outside Singapore, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.